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Customer Service

  • Shipping & Delivery

    Bulk Blown Wood Pellet Delivery

  1. Orders received are normally delivered Monday-Friday (9.00 – 5.00 pm – exceptions may occur due to customer access issues) within 7 working days from of point of order (exceptions may occur during peak periods such as Christmas, Easter etc.). Saturday deliveries may be possible during such times but at the discretion of Leinster Pellets Ltd.
  2. Customers must provide accurate information such as address and contact number and if not present ensure access is arranged (providing additional contact information) for Leinster Pellets Ltd. to affect delivery.
  3. Adequate access (sufficiently wide, reasonably level and free of obstacles) is a must for all deliveries whether bulk blown or palletised. This is the responsibility of the customer to ensure overhanging branches or other obstructions are removed prior to delivery.
  4. If access is compromised in any way (e.g. roadworks etc.) and delivery is unlikely, this must be communicated to Leinster Pellets Ltd. in advance of delivery otherwise a charge may apply where a truck is loaded and has arrived but is unable to deliver.
  5. Leinster Pellets Ltd. staff are not obliged to manoeuvre obstructions which may hamper delivery, this is the customer’s responsibility.
  6. Bulk delivery of fuel is by a pneumatic hose, the quantity shown by the on-board weight management system shall, for the purposes of the account, be accepted by the customer as the quantity delivered. The customer may check the weigh system on-board at any time of the delivery. Print outs of weights delivered may be available but in the event they are unavailable the customer will have had had visual confirmation of the weight delivered by checking the on-board weights management system.
  7. All our wood pellets comply with WFQA Approval and certification and FSC standards which guarantee certified quality status and responsible forestry management applies to the product.
  8. The customer will be responsible for providing safe and suitable bulk storage and for ensuring that it will take the full quantity ordered and will indemnify Leinster Pellets Ltd. against damages, claims, expenses or costs which may arise as a result of the customer not observing these conditions.
  9. Leinster Pellets Ltd. invoice will be presented at time of delivery for signature. Payment will be necessary in advance of delivery or at time of delivery only (otherwise charges will apply for late payment).

Palletised Delivery


  1. Orders received are normally delivered Monday-Friday (9.00 – 5.00 pm – exceptions may occur due to customer access issues) within 7 working days from of point of order (exceptions may occur during peak periods such as Christmas, Easter etc.). Saturday deliveries may be possible during such times at the discretion of Leinster Pellets Ltd.
  2. Customers will be notified if a Courier will be utilised for their delivery in advance, otherwise please assume it will be Leinster Pellets Ltd. staff unless otherwise stated.
  3. Courier deliveries are small truck with manual tail lift and manual pallet truck as standard. Any other specialist requests (outside Leinster area may incur a charge e.g. Moffat delivery). Please note a manual pallet truck can only operate on level ground with a hard, smooth surface.
  4. Customers must provide accurate information such as address and contact number and if not present ensure access is arranged (providing additional contact information) for Leinster Pellets Ltd. or Courier to affect delivery.
  5. Customers will receive notification of delivery arrival time on delivery day itself by Leinster Pellets Ltd. drivers (this facility is by request only with courier companies and not under Leinster Pellets Ltd. control).
  6. Adequate access (sufficiently wide, reasonably level and free of obstacles) is a must for all deliveries whether bulk blown or palletised. This is the responsibility of the customer to ensure overhanging branches or other obstructions are removed prior to delivery.
  7. If access is compromised in any way (e.g. roadworks etc.) and delivery is unlikely, this must be communicated to Leinster Pellets Ltd. in advance of delivery otherwise a charge may apply where a truck is loaded and has arrived but is unable to deliver.
  8. Leinster Pellets Ltd. staff or Courier staff are not obliged to manoeuvre obstructions which may hamper delivery, this is the customer’s responsibility. Drivers will always be as helpful as possible where conditions apply. Leinster Pellets Ltd. do not have authority or control over unique requests when the delivery is handled by courier.
  9. Your property must allow for a 7.5 tonne plus truck. Without adequate access your delivery will be to kerbside only. In the event of a delivery not being possible due to poor access or gravel drive (when delivery is being actioned by courier or outside the Leinster area) then the delivery will have to be “kerbside” (i.e. left as near to the property as possible).
  10. Free Moffat delivery as standard within Leinster area. Moffat delivery ensures delivery can be made even over rough and undulating terrain. These specialist machines can cope with gravel and most ground conditions. If outside Leinster area, delivery charges may apply. Contact Leinster Pellets Ltd. for further details quoting delivery location and conditions etc.
  11. Covered dry storage is essential for all Leinster Pellets Ltd. palletised products to maintain their integrity.
  12. All our products comply with FSC or PCFE standards which guarantee responsible forestry management applies to the product.
  13. Any delivery issues must be communicated at time of delivery and noted to Leinster Pellets Ltd. not any other party (i.e. courier).
  14. Leinster Pellets Ltd. invoice will be presented at time of delivery for signature. Payment will be necessary in advance of delivery or at time of delivery only (otherwise charges will apply for late payment).
  • Privacy & Security

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  • Returns, Replacements & Refunds

    Bulk Blown Wood Pellet Delivery


    Due to the specialist nature of bulk blown wood pellet deliveries, returns would require specialist removal and return and a fee would apply for this service (see below).

    Returns will only be accepted provided that:

         (a) the Customer has complied with the provisions of the above Disclaimer clause(below) BUYER’S DISCLAIMER

    The Customer will be responsible for providing safe and suitable bulk storage and for ensuring that it will take the full quantity ordered and will indemnify Leinster Pellets Ltd. against damages, claims, expenses or costs which may arise as a result of the Customer not observing these conditions.

              ; and

         (b) Leinster Pellets Ltd. has agreed in writing to accept the return of the Goods; and

         (c) the Goods are returned (specialist removal by Leinster Pellets Ltd. only) at the Customer’s cost within 5 working days of the delivery date and time; and

         (d) Leinster Pellets Ltd. will not be liable for Goods which have not been stored or sold in a proper manner;

    Leinster Pellets Ltd. may (in its discretion) accept the return of Goods for credit or refund but this may incur a handling fee of 10% of the value of the returned Goods plus any freight.

    Palletised Delivery


    Returns will only be accepted provided that:

         (a) the Customer has complied with the provisions of the above Disclaimer clause (below) BUYER’S DISCLAIMER

    The Customer will be responsible for providing safe and suitable storage and for ensuring that it will take the full quantity ordered and will indemnify Leinster Pellets Ltd. against damages, claims, expenses or costs which may arise as a result of the Customer not observing these conditions.

              ; and

         (b) Leinster Pellets Ltd. has agreed in writing to accept the return of the Goods; and

         (c) the Goods are returned at the Customer’s cost within 5 working days of the delivery date and time; and

         (d) Leinster Pellets Ltd. will not be liable for Goods which have not been stored or sold in a proper manner;

    Leinster Pellets Ltd. may (in its discretion) accept the return of Goods for credit or refund but this may incur a handling fee of 10% of the value of the returned Goods plus any freight.

    Refunds


    Leinster Pellets Ltd. operates a customer care policy, if the customer is unhappy with the goods and feels they should be returned issuing an acceptable reason for return, they must inform Leinster Pellets Ltd. in writing by letter or email info@leinsterpellets.com. Goods may be returned to Leinster Pellets Ltd. at the Purchaser’s cost. Upon receipt of the goods (goods must be returned in the same condition and unused as delivered originally) a full refund or exchange may be due. Where pellets/ other products have been partially used it remains at Leinster Pellets Ltd. discretion whether to issue a refund. Receipt of partial goods will incur a 10% re-supply/ re-stocking charge, deducted from the original cost to the Purchaser. Partial refund may apply at the discretion of Leinster Pellets Ltd. Refunds will be made using the original payment method.

  • Ordering

    You can order online through our website www.leinsterpellets.com, send us an E-mail at info@leinsterpellets.com or call us on 045 483898 / 087 611660 and we would be happy to discuss your requirements and manage your order.

  • Payment, Pricing & Promotions

    Payment can be made by Cheque, Bank Draft, EFT (Electronic Fund Transfer) or Credit Card. Above payments are only acceptable on date of delivery otherwise (unless a Courier service applies to your palletised delivery – payment in advance by Cheque, Bank Draft, EFT or Credit card will then apply).  Please contact the Office on 045 483898/ 087 6116600 for EFT details.  Cheques or Bank Drafts should be made payable to Leinster Pellets Ltd.  For any other details, please contact the Office on 045 483898/ 087 6116600.

    Pricing is current, inclusive of VAT and delivery charges (unless otherwise advised).  Any changes are at the discretion of Leinster Pellets Ltd.  VAT rate of 13.5% applies to all products with the exceptions of accessories such as camlocks, dust caps etc.

    Promotions are also at the discretion of Leinster Pellets Ltd. and details of same will be published or posted online subject to approval by Leinster Pellets Ltd.

  • Viewing Orders

    You can view your orders if placed online through www.leinsterpellets.com, otherwise for order status please contact the Office on 045 483898/ 087 6116600 where our friendly, efficient Staff will assist you.

  • Updating Account Information

    If you have moved address, changed your phone number etc. please notify us of your new details in order that we can update your Customer Account file and make sure all details are correct.  This can also be managed by you if you are an online customer by logging on to www.leinsterpellets.com and Manage your Account.  If you have forgotten your password, simply click on Forgot password and you will guided through the process.

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